Policies

At Pooches N' Pals it is important to us that you and your Best Pal get the Ultimate experience. We pride ourselves on the safety  for your pooch and customer service is our specialty. We will send you a survey after your  Pooches N' Pals experience and hope that you are completely honest with us about your experience.  We will be honest with you about what happened in the appointment and how your best pal did during their spaw day. We appreciate any feedback you have for us. 

 Right now we have 1 client in at a time for drop off and pick up.Please arrive on time for your appointment. Please ensure your Pooch has a tight fitting collar or harness that won't easily come off. Also please bring them in with a 6 to 8ft lead .The appointment will take between 1.5 hours and 2.5 hours to complete. We also ask that you pick up your pet after we call you. We usually give about a 15 to 20 minute heads up so we allow you enough time to get to the salon after completion of the scheduled appointment,this will be done through text or phone call. If you arrive late for pick up there will be an extra charge added for stay and play. The rate is 1$ per minute.Please try not to be late for drop off or pick up. We appreciate you respecting our time. Please make sure we have the appropriate phone number to contact you or the person picking up your pet.  

Please make sure not to interrupt  your Pets appointment, this may cause them to lose concentration and we need their full attention during their spaw day.  Please bring in your pets up to date vaccine records which must include Bordatella. 

💥We highly recommend pre booking your next appointment before you leave the salon 💥

Also if for some reason you need to cancel your appointment, please Give us at least 48 hours notice by calling 905-278-BARK  so that we may fill that spot with someone who needs that appointment. If you cancel last minute more then once we will be asking for a 30% deposit to rebook your next appointment. We really appreciate you respecting our time. Thank you 🥰  

As for payment. We accept Cash, Debit ,Visa ,Mastercard